India’s Largest Airport works with Open Text to Modernize Fax Processes

Mumbai International Airport Limited (MIAL) is a joint venture company that manages the Chhatrapati Shivaji International Airport (CSIA). With four terminals, and spreading over an operational area of 1450 acres, it is not only India’s largest airport, but that of all South Asia! Based on number of flights, Official Airline Guide (OAG) ranked it the seventh busiest airport in the world. With its overwhelming size and flight count, one can only imagine how hectic it is to keep things running smoothly and orderly 24 hours a day, 365 days a year.

Being such a busy location, CSIA heavily relied on almost 50 fax machines due to the importance of communication within the airport and to external connections. It was too risky exposing high security documents in such a public location to fax them out. Not only was the wait to use a machine extremely inefficient, but wait time for someone to come to repair a broken fax machine and the financial resources used to maintain them made having multiple machines very costly.

Thanks to Open Text’s Fax Server, RightFax Edition, CSIA employees can send faxes electronically from any Microsoft application without even having to leave their workstations. For signatures, they’re scanned and stored, and when sent, a delivery notification is sent to the signing party as a notification. For those on the go, faxes can even be sent or received straight to a mobile device anytime, anywhere. Even on one of CSIA’s flights!

MIAL did look at other options, although some did not provide support in India and others could not meet the user capacity needed for such a large user interface of 1000 users!

After acquiring Open Text’s solution, Mumbai International Airport Limited was able to eliminate avoidable costs, reduce manual processes from minutes to seconds, eliminate almost all fax machines, and increase confidence in communication security. There is no longer the need to rely on the office for faxes they can be easily conducted from anywhere, really. What used to be a security concerned documents are now confidential. What used to be expenses are cost saving benefits. What used to be an inconvenience is now more convenient than ever.

The full case study is in pdf format published here.

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