The Gateway to Fax over IP

By Adam Friedmann

Last week I had the opportunity to demonstrate and train some of our partners on how to use our new analog Open Text Fax Gateway hardware, the 308. This is just one of the models available in our full line of analog and digital gateways. How did it go? It was extremely positive. Why? Many reasons, to name a few:

  • The product is specifically built for faxing making it easier to configure.
  • The device can handle a DocTransport failure and re-route to another available DocTransport
  • The devices have been tested with an extensive number of switches.

When product management first told me that we were going to have a media gateway in our line I was a little concerned. I had worked with other media gateways in the past and found them difficult to configure for faxing.

One month later a cardboard box arrived at the office. It was the new gateway that had been pre-configured to work specifically for faxing. This is what my bosses were calling a single-purpose device. I opened the box, plugged the device in and gave it an IP address that allowed me to access it from my network.  I opened the web based graphical interface, not sure of what I would find. After making a few changes to settings I was faxing.

Next I wanted to explore some of the more advanced features.  After some adjustments I was able to get the device to route to different Fax Servers based upon dialing rules I had created. I changed a few more settings and was able to set up the device to send to redundant Fax Servers. I would send a fax from a fax machine and if the first Fax Server was available the device would route to it. I shut down the first Fax Server and sent another fax to the gateway from a fax machine and the gateway automatically routed it to the second Fax Server.

Finally I wanted to test if the gateway would automatically know if the first Fax Server was brought online. I turned the first Fax Server back on sent another fax and the gateway routed to it. Success!  

The Open Text Fax Gateways along with Open Text Fax Server provide everything needed to easily implement a Fax over IP solution.  To learn more about the Open Text Fax Gateway, click here and be sure to download our new whitepaper on virtualization while you are there.

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RSS Open Text Fax & Document Distribution Group

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