Cito Benelux® B.V. based in the Netherlands, is a subsidiary of Phoenix Contact and Rittal – global manufacturers headquartered in Germany. Cito Benelux distributes industrial electrical and electrical components as well as enclosure and housing technologies from the parent companies to offices across the Benelux region. Managing orders is the most important and urgent business process for Cito Benelux. The company receives more than 600 orders per day for electronic components and packaging; close to 70 percent, or 500, of those orders are sent to the company via fax.
Faxes arrived on the machines and were printed on paper. Every five minutes an employee picked up the faxes and delivered them to those responsible for entering orders into the Baan ERP (Enterprise Resource Planning) system by hand. It took about an hour to take orders from fax arrival to entry into the ERP system. In the orders process, hours or minutes can mean the difference between on-time deliveries. Mistakes could mean a lost order or double order and double delivery of goods.
Thanks to SecureComm in the Netherlands and an integrated system including Open Text’s Fax Server, RightFax Edition (with Microsoft Exchange module), Open Text Document Server, Alchemy Edition (with Web module) and Open Text Professional Services, Cito Benelux has been able to automate and optimize order processing – from hours to seconds.
Read the full Cito Benelux case study. (PDF format)
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contact Matthijs Hols on +31 10 519 1466.