Archive for the 'Exchange Server Fax' Category

Configuring Microsoft Exchange 2010 UM for Inbound Faxing

Feature Pack 1 of the Open Text Fax Server, RightFax Edition v9.4, delivers interoperability with Microsoft Exchange 2010 Unified Messaging (UM). The new UM settings allow for inbound faxes to be referred to the Fax Server instead of being processed only through Exchange 2010 UM. Faxes are now handled by a fax server but still processed where end users are typically used to receiving faxes in Outlook with Exchange 2007 UM.

The problem is that with this new technology comes the scary question that comes to mind for anyone who is going to have to implement this and is not familiar with Unified Messaging in Exchange, “Do I really have to time to install Exchange 2010 and then study how the Unified Messaging piece works just to setup inbound faxing”?  Rather than you spending days installing and reading about UM concepts, we created two videos that should pretty much get you up to speed (assuming you have about 20 minutes).

Configuring Exchange 2010 UM for Inbound Faxing – Part 1:

  • How to configure Exchange 2010 to listen for CNG fax tones
  • Setup a UM Dial Plan
  • Setup a UM IP Gateway
  • Setup a UM MailBox Policy.

Configuring Exchange 2010 UM for Inbound Faxing – Part 2:

  • How to create a Receive Connector (for security)
  • Configure the Open Text Fax Server
  • Configure a AudioCodes MP-114 (media gateway)
  • Send a test to see it work

We also have a new white paper on faxing with Exchange Server 2010 UM.   Download here.

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Inbound Faxing in Microsoft Exchange 2010 Unified Messaging

There is a big change in Microsoft Exchange Server 2010 Unified Messaging (UM) that opens an opportunity for the Open Text Fax Server to help. With the Exchange 2007 UM, there was an option for sending inbound faxes to Outlook clients. In Exchange 2010 UM, the internal feature for inbound faxing was discontinued but an option to redirect fax calls to third-party vendors to provide the capability was added. Open Text Fax Server, RightFax Edition is able to provide that server for Exchange 2010 UM as of Feature Pack 1.

We have developed a brief video presentation to explain this.

Exchange Server 2007 UM provided an option for inbound faxing but did not provide options for outbound faxing. With Exchange 2010 UM, there is not a built-in option for either inbound or outbound faxing but there is an option to configure the server to redirect fax traffic to the Open Text Fax Server.  The Open Text Fax Server Exchange Connector has been available for inbound and outbound faxing in both Exchange 2007 and 2010 but this does not work within the Unified Messaging roles.

Microsoft published a case study on how Open Text developed this integration and it is available here.

We have a new white paper on Inbound Faxing with Exchange Server 2010 Unified Messaging.  Download here.

Open Text Delivers Rich Fax Functions for Microsoft Exchange Server 2010

The following news announcement was made today through Open Text Corporate PR…

 

Ensures that Enterprises Can Migrate to Exchange Server 2010 and Preserve Investments in Unified Messaging, Network-Based Fax Capabilities

WATERLOO, Ont. – November 9, 2009 – Open Text™ (NASDAQ: OTEX, TSX: OTC), a global leader in Enterprise Content Management (ECM), today announced that it has developed enterprise fax functionality seamlessly integrated with Microsoft Exchange Server 2010. This ensures that enterprises can migrate to Exchange Server 2010, preserve their investments in network-based fax capability and unified messaging systems and provides the ability to access faxing from mobile devices. Open Text is a Microsoft Gold Certified Partner and 2009 ISV Line of Business Partner of the Year finalist.

Faxing continues to be a critical requirement for many businesses that need signatures, drawings, and other paper-based content. In industries and businesses such as banking, healthcare, mortgage companies, and patent offices, faxes are recognized as important legal documents and vital to business operation. With Open Text Fax Server, RightFax Edition and Exchange Server 2010, faxing becomes an integral part of the overall enterprise infrastructure, providing a strong return on investment and reducing or eliminating the need for physical fax machines.

“By developing and updating our fax solutions to work with Exchange Server 2010, we provide enterprises with continued fax functionality that is vital in many industries,” said Raul Camacho, Senior Product Manager, Open Text Fax and Document Distribution. “What’s more, since faxing is built into the unified communications infrastructure users can easily receive, view, and send faxes from a variety of devices and locations, just like email.”

“Microsoft Exchange Server 2010 is now available for businesses worldwide and will help organizations reduce costs, protect communications and improve user productivity,” said Julia White, director of Exchange Product Management at Microsoft Corp. “Open Text has a history of providing products with a deep interoperability with Exchange Server. Open Text Fax Server is well-proven in the marketplace and it gives customers a fax solution that seamlessly connects with Exchange Server 2010 Unified Messaging.”

Automated Fax Routing in Exchange Server 2010

Working closely with Microsoft, Open Text developed the Exchange Connector for Exchange Server 2010, which routes faxes into and out of the Exchange Server 2010 system using Open Text Fax Server, RightFax Edition, a solution offered as part of the Open Text ECM Suite. When a fax comes into an enterprise, Exchange Server 2010 Unified Messaging forwards it to the Open Text Fax Server, which processes the document so it can be transmitted to and viewed within Microsoft Office Outlook as a native fax message. It then routes the fax through Exchange Server to the recipient’s Outlook inbox. The original fax appears as an e-mail attachment that a user can select and view. Users can also send e-mail messages and attachments to the Fax Server from their Outlook inbox for faxing to recipients outside the enterprise.

A significant advantage of Open Text Fax Server, is that faxes are digitally protected, helping to prevent loss or unauthorized viewing of documents. Logging and auditing features provide the ability to review and track all faxes from sender to recipient.

The seamless integration of the Open Text fax technology into Exchange Server 2010 eliminates faxing as a stand-alone system that would require additional IT resources to maintain. Key features such as Active Directory® service synchronization and support for Outlook contact forms provide well-known tools for managing faxes alongside other unified messaging features. Companies can also take advantage of unified communications to have faxes routed to mobile users, who can read and respond to faxes from their smartphones.

Microsoft published a case study on how Open Text developed this solution here:

We have published a new white paper on Inbound Faxing with Exchange Server 2010 Unified Messaging.  Download here. 

For further information on Open Text Fax Server, RightFax Edition (formerly Captaris RightFax) please visit http://FaxSolutions.OpenText.com

Microsoft Publishes Case Study on Open Text Fax Server Integration with Exchange Server 2010

Open Text Fax Server, RightFax Edition has a long history of integration with Microsoft Exchange. We continue this market proven tradition by developing integration for Microsoft Exchange Server 2010. This is an important faxing solution because Microsoft Exchange 2010 will no longer offer faxing capability.

Open Text worked with Microsoft to develop rich enterprise fax functionality that would integrate with Exchange Server 2010. The company followed a set of technical and business requirements developed by Microsoft for Exchange Server 2010 to ensure that fax capabilities integrate seamlessly and are easy to use and manage.

These features support two kinds of users. First are employees who are accustomed to using unified messaging systems that include fax functions and who have phone numbers set up to receive faxes. The other users are IT administrators who have established policies and procedures for dial plans that work in conjunction with Exchange Server.

Microsoft published a case study on this collaboration and it’s available from their web site. You can find it by visiting this link!


RSS Open Text Fax & Document Distribution Group

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