Posts Tagged 'Open Text Fax Server'

European Distributor Automates Order Processing with Enterprise Fax and Content Management Solution

Cito Benelux® B.V. based in the Netherlands, is a subsidiary of Phoenix Contact and Rittal – global manufacturers headquartered in Germany. Cito Benelux distributes industrial electrical and electrical components as well as enclosure and housing technologies from the parent companies to offices across the Benelux region.  Managing orders is the most important and urgent business process for Cito Benelux. The company receives more than 600 orders per day for electronic components and packaging; close to 70 percent, or 500, of those orders are sent to the company via fax.

Faxes arrived on the machines and were printed on paper. Every five minutes an employee picked up the faxes and delivered them to those responsible for entering orders into the Baan ERP (Enterprise Resource Planning) system by hand.  It took about an hour to take orders from fax arrival to entry into the ERP system.  In the orders process, hours or minutes can mean the difference between on-time deliveries.  Mistakes could mean a lost order or double order and double delivery of goods. 

Thanks to SecureComm in the Netherlands and an integrated system including Open Text’s Fax Server, RightFax Edition (with Microsoft Exchange module), Open Text Document Server, Alchemy Edition (with Web module) and Open Text Professional Services, Cito Benelux has been able to automate and optimize order processing – from hours to seconds.

Read the full Cito Benelux case study. (PDF format)

For additional product information please visit SecureComm or
contact  Matthijs Hols on +31 10 519 1466.

Open Text Delivers Extensible, Simple-to-Deploy Fax Over Internet Solution

Open Text Fax Gateway Maximizes Network Resources and Reduces Costs with Complete IP and Software-Based Fax Solution

Waterloo, ON. – March 02, 2010 – Open Text™ Corporation (NASDAQ: OTEX, TSX: OTC), the preeminent provider of Enterprise Content Management (ECM) software, today announced a complete range of fax gateways that give organizations of all sizes a single source for all their fax over IP (FoIP) needs. Easy to implement, the new Open Text Fax Gateway solutions are designed to help customers lower total cost of ownership (TCO) by consolidating voice and data network equipment for fax.

FoIP implementations can have many variables, especially in larger and more complex networks. One of the more challenging aspects is figuring out how to properly configure, test and optimize a general-purpose media gateway to act as a fax gateway. By offering purpose-built fax gateways, optimized to work with the Open Text Fax Server, Open Text eliminates this complexity while giving customers and partners a single source for service and support.  Open Text is the market leader in enterprise fax solutions offered with integration to the comprehensive management capabilities available in the Open Text ECM Suite.

“We’re seeing more and more interest in fax over IP in organizations of all sizes because it gives them a promising way to lower costs and consolidate resources,” said Matthew Brine, Vice President, Fax and Document Distribution, Open Text. “The combination of our fax gateways and market-leading fax server software makes it easier than ever to deploy a highly sophisticated FOIP solution that can deliver considerable savings and improve business processes.”

Flexibility, Interoperability, Compatibility
Communications networks in many organizations are often intermixed with circuit-switched (telephony) and packet-switched (IP) technologies. Open Text Fax Gateway serves as the bridge between these two divergent technologies and simplifies FoIP implementations by converting telephony communications — fax T.30 signals and TDM protocols— to standards-based SIP and T.38. Click to read the complete news release.

Click to learn more about Fax Gateway for FoIP.

Configuring Microsoft Exchange 2010 UM for Inbound Faxing

Feature Pack 1 of the Open Text Fax Server, RightFax Edition v9.4, delivers interoperability with Microsoft Exchange 2010 Unified Messaging (UM). The new UM settings allow for inbound faxes to be referred to the Fax Server instead of being processed only through Exchange 2010 UM. Faxes are now handled by a fax server but still processed where end users are typically used to receiving faxes in Outlook with Exchange 2007 UM.

The problem is that with this new technology comes the scary question that comes to mind for anyone who is going to have to implement this and is not familiar with Unified Messaging in Exchange, “Do I really have to time to install Exchange 2010 and then study how the Unified Messaging piece works just to setup inbound faxing”?  Rather than you spending days installing and reading about UM concepts, we created two videos that should pretty much get you up to speed (assuming you have about 20 minutes).

Configuring Exchange 2010 UM for Inbound Faxing – Part 1:

  • How to configure Exchange 2010 to listen for CNG fax tones
  • Setup a UM Dial Plan
  • Setup a UM IP Gateway
  • Setup a UM MailBox Policy.

Configuring Exchange 2010 UM for Inbound Faxing – Part 2:

  • How to create a Receive Connector (for security)
  • Configure the Open Text Fax Server
  • Configure a AudioCodes MP-114 (media gateway)
  • Send a test to see it work

We also have a new white paper on faxing with Exchange Server 2010 UM.   Download here.


RSS Open Text Fax & Document Distribution Group

  • SIP Trunking: Part 2 May 14, 2010
    In part 2 of the 3-part SIP Trunking series, we go beyond the simple implementation approach of just providing an IP address and explain the additional work required to get any fax server to interoperate with the SIP Trunk.
  • SIP Trunking: Part 1 May 3, 2010
    Senior Technical Trainer Adam Friedmann discusses Session Initiation Protocol (SIP) and the benefits of SIP Trunks.
  • European Distributor Automates Order Processing with Enterprise Fax and Content Management Solution April 28, 2010
    Cito Benelux replaced manual fax and order processing with an integrated fax and content management solution to automate and optimize order processing resulting in faster, error-free processing, enhanced service and compliance, and the elimination of fax machines.
  • Open Text at Interop, Las Vegas 2010 April 25, 2010
    The Open Text Fax and Document Distribution Group participated in the InterOp 2010 show held in Las Vegas during the last week in April. The event was IT focused with companies representing areas such as computer and network monitoring, VoIP, virtualization, cloud computing, hosting, and security. We had a steady stream of traffic and discussions […]
  • Three Minutes to Install an Open Text Fax Gateway March 31, 2010
    International Technical Instructor Matt Williams, is surprised at how quickly and easily he got an Open Text Fax Gateway up and running after opening the box.